Privacy Policy

Last updated · 15 August 2026

This Privacy Policy explains how KeySafe ("we", "us") collects, uses, and protects your information when you use the KeySafe mobile app and related services (the "Service").

1.Information we collect

Account information

When you create an account we collect your email address and authentication details. If you sign in with Apple, Google, or Microsoft, we receive the basic identifiers those providers share to establish your account.

Key catalogue content

To provide the core feature of the Service we process images of keys you scan, any depth/shape data captured by supported devices, and the labels, groups, and notes you add. This content is stored on your device and synced to your account.

Usage and device data

We collect limited technical and usage information — app version, device model, operating-system version, and in-app events (telemetry) — to keep the Service reliable and to diagnose problems.

Subscription data

If you purchase a subscription, our payment partner processes the transaction and shares subscription status with us (for example, active or expired). We do not receive or store your full payment-card details.

Support communications

If you contact support@key-safe.net, we keep your messages so we can help you and improve the Service.

2.How we use your information

• To provide and maintain the Service, including scanning, cataloguing, and matching keys.
• To authenticate you and keep your account secure.
• To sync your catalogue across your devices.
• To process subscriptions and manage entitlements.
• To diagnose issues, prevent abuse, and improve reliability and features.
• To respond to your support requests and legal obligations.

3.Legal bases for processing

Where the EU/UK GDPR applies, we process your information to perform our contract with you (providing the Service), on the basis of your consent (where requested), to comply with legal obligations, and for our legitimate interests in operating, securing, and improving the Service.

4.How your information is shared

We do not sell your personal information. We share it only with service providers that process data on our behalf under contract, and only as needed to run the Service:

• Cloud hosting, database, storage, and authentication — for account data and your synced catalogue.
• Image processing — key images may be sent to a processing provider to isolate the key from its background during scanning.
• Subscription management — to process and verify in-app purchases.
• Email delivery — to send account emails such as verification and password resets.
• Abuse prevention — to apply rate limits and detect misuse.
• App stores — Apple and Google, in connection with distribution and payments.

We may also disclose information if required by law or to protect the rights, safety, and security of our users and the Service.

5.International transfers

Your information may be processed in countries other than your own. Where it is transferred internationally, we rely on appropriate safeguards such as standard contractual clauses.

6.Data retention

We keep your information for as long as your account is active or as needed to provide the Service. When you delete your account, we delete or anonymise your personal information, except where we must retain it to meet legal obligations.

7.Your rights

Depending on where you live, you may have the right to access, correct, delete, export, or restrict the processing of your personal information, and to object to certain processing. You can delete your account and data from within the app, or by emailing support@key-safe.net. You may also have the right to complain to your local data-protection authority.

8.Security

We use technical and organisational measures to protect your information, including authentication, access controls, encryption in transit, and optional biometric lock on your device. No method of transmission or storage is completely secure, but we work to protect your data and review our practices regularly.

9.Children

The Service is not directed to children under the age at which parental consent is required in your country, and we do not knowingly collect their personal information.

10.Changes to this policy

We may update this policy from time to time. We will change the "last updated" date above and, where appropriate, notify you in the app.

11.Contact us

Questions about this policy or your data? Email: support@key-safe.net.